For some reason tickets from client’s customers using the @yahoo.com domain appeared in the email to come from tickets@ibe.net. We use the combination of from, original sender and reply-to in the email we receive at tickets@ibe.net now to work out who the real client is. We also made an enhancement to the automatic generation of the contact and the customer record from emails received at tickets@ibe.net, the contact is created with what is before the @ in the sender’s email address and their company is created with what comes after the @. Generic domains (such as @yahoo.com) are ignored even though tickets are always still generated. Contact your iBE support or implementation consultant to set up ticket emails to meet your own requirements and data mappings