Save more time and update your Customer contacts while logging Helpdesk Tickets. You can now create contacts on the fly in the request by field. These contacts will get automatically linked to the ticket’s customer.

Save even more time by adding time to helpdesk tickets from the grid. Now you can include a column ticket overview to jump in one mouse-click to time input. Log multiple tickets in the grid in a flash. You can now enter the problem description from the ticket overview screen. Find your tickets more quickly using grouping the same way you already do so in My Tasks.

To make it clear how many tickets exist in each status, the number of tickets is displayed to the right of the status and a “More” button has been added after the first two statuses to make it clearer where to click to see the rest of the list. Keep all your tickets right on track. Traffic lights (indicators for tracking how likely work is to be completed on time) and other additional search options/filters have been added to the more organized layout of the search screen.

To rapidly book tickets and assign the work to yourself, you can change the settings on the task to default the assigned resource of a task to the current user. In by popular request, you can limit who can be assigned as a resource on a task or ticket
to just employees, based on a task type setting