Need to keep track of who requested some work to be done? No problem. You can now edit the requested by field for a task. Requested by can be any customer contact at the customer for the ticket’s project if the project is billable/external.

Need to keep track of classifications for the work you do, such as inventory used to complete a request or resolutions to common problems? You can now code tasks with catalogs. Catalogs allow you to define your own list of values for a quick and easy customization