We are bringing the all benefits of integration to your helpdesk. We are ready for Customer Beta testing on our My Tickets application. Here is a list of our current ticketing features:

• Our helpdesk ticket application supports customized workflows by ticket type. You can also track service levels with escalations and milestone tracking.
• You can assign tickets to teams to create a queue and then later to individuals to start the work.
• We can provide an HTML widget for youS website to use as an external or non-user web-based ticket entry and update portal.
• Ticket entry and update via email.
• Integration to project management, CRM and billing.

Please contact us if you have an interest in learning more about our helpdesk ticket module.