A number of enhancements were applied to our email auto-responder to create tickets in iBE.net’s support module from emails sent to tickets@ibe.net. Now you can configure the email auto-responder to not only create a ticket but to also create the sender or original sender (in case of forwarding emails to tickets@ibe.net) as a lead or contact and their company or what comes after the @-symbol in their email address as a customer. While you still have to create the project in advance we enhanced the email auto-responder to automatically search for and adopt a project for the right customer of a given or specific project type used for support tickets. If you have one support ticket project per customer then our email auto-responder will automatically find and use the right project code. This in turn allows you to bill for time worked on each ticket according to the contractual terms and project parameters