The workflow email can not only be customized but you can now build tables within workflow emails, for example showing timesheet hours by day within the body of the approval email. You could previously include your clients in workflows for example to approve consultant timesheets but you needed to create an external (free) user for them to be able to perform workflow updates from their emails. Now your clients can perform workflow updates on any object (ticket, timesheet, expense, invoice) without having a user in your iBE system