My Tickets was originally designed for technicians, team leads and helpdesk managers to view their own tickets or tickets they are responsible for. We have delivered a ticket or task administration application to compliment my tickets and my tasks. This ticket admin. app shows all tickets in your database with filters by assigned technician, person responsible, client contact or customer, status, open/closed, priority and so on. You can still make the same updates as you can in my tickets such as adding comments, files, booking time or updating ticket workflow status