Customer Management
Software that evolves with your business
In nature, the most successful species learn to adapt to changing conditions in their environment. The business world is no different. Don’t hinder your business with inflexible software.
You shouldn’t have to change the way you do business to fit the software. iBE.net is completely customizable to ensure each customer is provided with a tailor-made solution to fit their business. As your business needs change, the iBE.net software evolves with it. We can provide scalability, new functionalities, and valuable advice on how to maximize the value an “integrated business environment” can add to your ever-changing business.
Let’s grow together.
The difference between Customer Management and Technical Support
Traditionally, when you purchase software, in addition to an installation CD, you may receive a user’s manual and a toll-free number to call when it isn’t working. The impetus is thus on you, the user, to learn how to use it. Most of the programs you use now have whole layers of functionality that you may not even be aware of. This approach will not help your business grow in the long run.
Here at iBE.net, we don’t believe in just providing you with great software. Instead, we provide all of our users with comprehensive customer management. From the beginning, a customer management representative will work with you directly to ensure that you are getting the most out of your iBE.net software. We will listen to your concerns, assess your software needs, and provide user training to ensure that your software implementation is as stress-free as possible.
We strive to maintain on going relationships with our clients. This allows us to anticipate problems and find solutions with minimal disruption for your employees. As your needs change, we will work with you to re-configure the software to your new requirements. Since we work in the cloud, changes to the system can be done without the need for you to lose any time updating the software yourself.
We want you to think of iBE.net as a permanent solution to your business management software needs. Ask yourself, why you should settle for reactive technical support when you can have full proactive support anticipating your needs and helping you run your business?
Support Options
We have a variety of tools and services to assist you in deploying and using iBE.net.
You can choose any of the following support options:
- Search our knowledge and training database
- Post a question on iBE.net’s customer forum
- Get on-call support by phone or chat
- Raise a support ticket
If you require on-site support or training please contact us at support@ibe.net to make arrangements.
Knowledge and training database
You can search our knowledge pool and training database to get immediate help on a topic of interest. This is a great place to start with any questions you might have. The iBE.net knowledge pool is a repository that consists of a series of help guides, FAQs, buzz-casts (podcasts) and show-me demonstration videos to help users quickly find a solution to issues on their own. You may also perform a free text based search across our the entire content library which brings back a list of results based on your search criteria.
We continuously update our knowledge pool and expand our training database so the user community can get immediate help. Currently our knowledge pool and training materials are only in English. However, more languages will be available in a future release.
iBE.net forum
The purpose of this community is to provide a common platform for all users to ask questions and respond to each other’s queries. iBE.net experts, from the design and development team, moderate this community.
Anyone from our user community can use this forum to get answers from the core team of experts at iBE.net. You can search existing posts or add new questions to get answers to your queries. You can even respond to, or comment on, questions from other users or inputs from our own experts.
We recommend that you post requests for future enhancements in this forum for other users to comment or vote on. We thrive on developing our product in response to actual customer needs. You might be surprised what we can build for you!
On call support
In case you do not find an answer from the knowledge pool or from the iBE community, call +1 800 ERP-SYSTEM or chat on-line with a member of our support team using the on-call support number, or click the chat now icon on your help screen. Support team members are trained in various implementation, set-up, usage and business process related issues, often with experience in your own industry. In case the issue is not resolved immediately, the call or chat will be logged as a support ticket and will be assigned to one of our experts to be resolved to your satisfaction.
Raise a support ticket
If you prefer a more formal approach, you are welcome to raise a support ticket in our system directly. We strive to always reply within 24 hours and to resolve your issue, if possible, within a couple of business days. All our comments and suggestions and your feedback are recorded in the initial help ticket or bug report you raise.