Introduction

360factors Inc., a cloud-based Enterprise Risk and Compliance Management technology and services company, needed to update its internal systems following the acquisition of Rosengarten, Smith & Associates (RSA) an environmental compliance services firm with offices in Austin, Corpus Christi and houston, Texas.

Challenges

RSA was operating on paper and was finding it increasingly difficult to keep track of clients, projects, deliverables and time. Billing was taking weeks not days and it was very time consuming to ensure invoice accuracy. The combination of fixed price and time & materials engagements, billable travel, tools and equipment rental fees made manual invoicing complex and expensive, tieing up experts and managers of the business with these administrative tasks when they could be out doing work for clients.

Solution

360factors Inc. turned to iBE.net after an extensive search for suitable tools. iBE.net was ideally suited for 360factor’s requirements and was the only time and billing tool for consultants which offered the flexibility to handle fixed price, T&M and equipment rental. iBE.net’s support was a critical success factor for 360factors. “Although the implementation took longer than expected the team from iBE.net provided stellar support, nothing was too much for them” said Chris Duden, 360factor’s COO. Chris went on to say “Despite the fact that most of our people had never used a system like this, picking up how to enter projects, time, expenses, supplier invoices and bill in iBE.net was pretty easy and required minimal training. Our clients like GE are very particular about how invoices are presented and iBE was flexible in meeting our requirements with several different invoice layouts, asking us to simply red-line a print-out and then making the necessary changes themselves at no charge. The team edition is great value for money given the service that’s included”.

Benefits

360factors now have electronic timesheets, expenses and invoices are able to generate invoices faster and with great accuracy. They have the option to outsource administrative elements of these tasks to offshore personnel at a much lower cost.