faq
Commercial
Yes please contact us to explore reseller or implementation partner options. We do not have a formal program in place however we have several informal partners on revenue-share agreements which we would be glad to share with you and find a win/win situation
You can cancel your contract with iBE.net at any time by notifying us. We will immediately stop charging you and return/extract your data if you are on a paid enterprise account. Even if you sign up for a one year contract under certain circumstances (e.g. we are the cause for you cancelling the contract with iBE.net) we will refund outstanding months subscriptions on a pro-rata basis
We prefer to bill in USD however by exception larger clients can pay in their home currency
No you do not have to provide credit card details to sign-up. We normally bill using a credit card once you sign up for a paid account however larger clients can pay by alternative means
We currently support our implementations using internal consultants who are full-time employees of iBE.net. We recognize that this is temporary and as we grow we plan to add third party implementation partners
A great first step is to request a demo and / or sign up for a free trial. We would be glad to find out whether iBE.net fits your needs on a short phone call
The implementation process and duration depends on the size and complexity of your organization, the quality and volume of data you wish to upload and the degree of end user training required. We have had smaller more savvy clients implement in less than one week and larger clients with more complex requirements can take up to four months to deploy. We will support you throughout the implementation process, it is one of the things that differentiates us from our competitors
We have approximately 60 clients and 2500 users, however we are growing continuously. So this figure is already outdated
iBE.net is sensibly priced. It costs only $299 /month for 5 users, $499/month for 25 users and $799/ month for 50 users all-in with an annual commitment. Contact us for pricing. For additional users you have to pay much less.
Our implementation fees start at zero for smaller companies signing a one year agreement. Our low cost user subscription covers our typical implementation services including design requirements workshops, system configuration, data migration and custom approval workflows, invoice forms and reports. We will charge a modest implementation fee for larger companies with special or unique requirements such as expediting enhancements, on-site support and training or extensive roll-out sequences
We make a contractual commitment to give you access to your data for 30 days or more should you cancel your contract with iBE.net. We will help you extract your data in a usable format such as csv for upload to a replacement system
Yes we support end users within the same monthly fee you are paying to use our software. You can choose to manage basic “level 1″ issues such as password resets yourself or send them onto our support team to address remotely
Not at all, iBE.net is a fully internationalized tool and we have many customers in Canada, UK, Europe, South Africa and Australia. We have not yet translated iBE.net into other languages but the architecture is multi-lingual so we can translate our software on request
Yes we have a one month trial option for 4-9 users and since iBE.net is free for ever up to 2 users this is equivalent to a perpetual free trial. We also can offer trials for companies of 10 or more employees, contact us for more information
Our implementation services includes training for both admin and end users. Clients typically tailor our help guides for make them more specific and use them as
We have support teams in the US and India and try to provide 24×7 coverage, guaranteed at a minimum for US and European business hours
iBE.net is one of the most comprehensive newer breed of professional services automation tools available. Rather than addressing one small facet of a business such as HR, marketing or billing we support almost the entire business from clients to projects to people to financials so that you can run one business and use fewer apps. iBE.net is far less expensive and far easier to deploy and use as compared to yesterday’s end to end PSA tools like NetSuite, AutoTask or Deltek
We try to respond to issues within a few hours and resolve them the same day or the next morning. If it is a program issue or enhancement request we quickly get back to clients with a plan and timeframe, as well as a suggested work-around until the optimal solution is moved up to production
We launched iBE.net initially for a restricted number of customers in 2012 and have been growing and adding features ever since
iBE.net uses Amazon Web Services (AWS) to host our software, in their North Virginia and Oregon data centers. We host in two separate locations on the US East and West coast to ensure a reliable fail-over and disaster/recovery redundancy