Gaps in ticket management, slow responses, and limited visibility can undermine premium customer support
If you’re a Managed Service Provider (MSP), our Help Desk feature is purpose-built to simplify how you support customers. Your team has the tools to respond quickly, track every step, and keep clients informed.
Effortless support ticketing
Allow customers and support staff to submit and track support requests seamlessly through the iBE ticketing application, all in one place..
Workflow-Based Ticket Management
Customize how tickets are assigned, tracked, and resolved, based on how you work.
Easy SLA monitoring & tracking
Set service level targets for clients or internal teams. Get visual status updates at each milestone. Get entire ticket history audit trail tracking.
Key Benefits
Improved customer trust
Reduced response delays, boost resolution speed, and improved long-term client loyalty.
Reduced response delays, boost resolution speed, and improved long-term client loyalty.
Increased team efficiency
Reduced process gaps, fewer bottlenecks and faster handoffs that improve overall service productivity.
Reduced process gaps, fewer bottlenecks and faster handoffs that improve overall service productivity.
Improved service commitments
Accelerated service commitments leading to strengthening of client confidence and avoiding costly escalations.
Accelerated service commitments leading to strengthening of client confidence and avoiding costly escalations.
Improved team perfromance
Access real-time analytics and dashboards to identify trends, improve service quality, and make data-backed decisions that elevate customer experience.
Access real-time analytics and dashboards to identify trends, improve service quality, and make data-backed decisions that elevate customer experience.
Better Alignment across team
Seamless collaboration across field, remote, and office teams, ensuring faster issue resolution and reduced downtime for your clients.
Seamless collaboration across field, remote, and office teams, ensuring faster issue resolution and reduced downtime for your clients.
Better declson making
Track time, cost, and effort per ticket to gain visibility into service delivery economics, helping you optimize resources and justify ROI to customers.
Track time, cost, and effort per ticket to gain visibility into service delivery economics, helping you optimize resources and justify ROI to customers.
What our customers say?
Ready to Supercharge Your response.
Let us show you how Ticketing application inside iBE can drive your customer’s satisfaction to next stage of growth.