iBE.net Quarterly Release Notes
This quarter, iBE.net introduces powerful new ITSM capabilities, AI-powered service management, enhanced dashboards, and improved customer visibility.
New ITSM Module
A comprehensive IT Service Management suite with Configuration Items, Incident Management, Problem Management, Help desk, and Customer Portal. Bringing service operations into a single platform.
ITSM Dashboards
New Help desk and ITSM dashboards provide real-time visibility into incidents, problems, configuration items, and their dependencies, helping teams monitor service operations more effectively.
AI-Powered ITSM
AI-powered capabilities help automate and improve service management:
- Intelligent Incident Creation: Correlates and de-duplicates helpdesk tickets to automatically identify and create incidents.
- SLA Insights & Predictions: Predicts potential SLA breaches, identifies the reasons behind SLA risks, and provides recommendations to help prevent them.
- AI Incident Insights: Automatically identifies similar incidents, suggests likely root causes, highlights impact and risks, and recommends next actions.
Enhanced Customer Overview
The Customer application now includes a visual Overview tab with KPI-based insights across open opportunities, projects, SLA policies, overdue invoices, unbilled revenue, and profitability, providing a consolidated view of the customer relationship.